Shipping and delivery

Shipping & Delivery Policy

Order Processing & Fulfilment

Orders are typically processed within 1–3 business days from receipt of payment. Processing times may be longer during peak periods or promotional campaigns. Once your order has been processed you will receive a shipment confirmation email with tracking information. Delivery times are estimates and not guaranteed; we are not responsible for delays caused by carriers or factors beyond our control.

Shipping Options and Costs

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  Standard shipping: We offer standard shipping across Puerto Rico and the United States. Shipping fees are calculated at checkout based on order value and destination.
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  Expedited shipping: When available, expedited shipping options will be listed at checkout. Additional fees apply, and we will follow up with any additional information if necessary. All estimated delivery dates are provided in good faith but remain estimates only .
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  International shipping: At this time we ship to select international destinations. Customers are responsible for any customs duties, VAT, or other import taxes. If your country is not listed at checkout, please contact us and we will try to accommodate your request .
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In‑Store or Curbside Pickup

If we offer local pickup in San Juan, orders are generally ready within 1–2 business days. You will receive an email when your order is ready. Please bring your confirmation email and a valid photo ID when collecting your order. Pickup times and locations will be indicated in the confirmation email .

Delivery Issues

We strive to ensure your order arrives on time; however, unforeseen delays can occur. If your shipment is delayed, we will notify you as soon as possible and provide a revised estimate . We are not liable for delays due to carriers, weather, customs inspections, or other circumstances beyond our control. If your order arrives damaged or is lost in transit, please contact us immediately so we can assist with a claim.

Questions About Shipping

If you have any questions about shipping or delivery, please email our customer support team at [email protected] For return questions, please refer to our return policy .